FREQUENTLY ASKED QUESTIONS
Do you offer any kind of remote start up assistance or field start up if I don't want to use an app? Also, do you do larger projects or just simplified Contractor Kits?
We realize that apps aren't for everyone, so we also offer remote start up, for a very small fee, as well as on site start up from one of our field engineers. We've got you covered, no matter what direction you choose to go.
We also know that some systems can call for more complexity such as phase load control, emergency UL924 devices, daylight harvesting and so on. NO PROBLEM. If you have a job that is a bit more complex than using our simplified Contractor Kit solutions, we will lay out the job for you, giving you a complete bill of material and a system layout, showing where the devices should be placed. Along with a full set of submittals when you place the order. Simply send us your reflected ceiling plan, and your lighting schedule and we will jump right on it! Got a job you are value engineering or need to cross over to a SMRT solution? Send us what you have, and we will do our best to cross it over, and give you a BOM and price quote as well.
More Frequently Asked Questions:
What size space will one Contractor Kit do?
This depends on 3 primary factors. how many fixtures and what wattage are you controlling, what size is the space, and how many exit doors do you need wall switches at? Please refer to this link, of a brief explanation and drawing with a few examples.
Should I use wireless or wired system?
This depends on a few factors. If your building has a lot of brick, concrete walls, and metal, wireless has a more difficult time traveling through those materials, but if it is more of a standard building using drywall, then wireless works great.
How far can the wireless wall switch be from the power pack?
Best practice is, to try to keep your wireless wall switch within 100 feet of the power pack. Think of it in terms of a football field, from the goal line, to about the 35 yard line in max distance.
How many lights can i control with your power pack and system?
The power pack is 10 amps. So at 120 volts, you can control up to 1,200 watts of fixtures. if your fixtures are 30 watts for example, you would be able to control 40 fixtures. If your incoming voltage is 277 volts, you can control 2,770 watts of fixtures, so if your fixtures are also 30 watts, then you could control up to 92 fixtures off of one power pack. The Bluetooth system has a maximum of 100 fixtures to be added to one group. If you have more than 100 fixtures in a space, simply set up more than one group.
What is the difference between a PIR sensor and a dual tech sensor?
A Pir sensor is Passive Infrared, meaning that it triggers by motion and by heat. If you have a space where there is very little motion such as a bathroom, or study hall, PIR is not a good fit. It will time out, if there is not enough motion. Dual Tech uses 2 technologies. The technologies that we use at SMRT, is PIR for motion and heat, as well as Ultrasonic which is audio. It will also pick up noises such as typing on a keyboard, paper shuffling, talking, and so on. Dual tech sensors also give you much better coverage patterns than PIR, meaning you will use less sensors. Our Dual Tech sensor coverage is about a 30' diameter at standard 8 to 10 foot ceiling heights.
On the ceiling sensors, ive heard the term occupancy and vacancy. what is the difference, and will your sensors do both?
Yes our sensors are capable of doing occupancy or vacancy. A simple way to remember this is, occupancy is auto on / auto off. In other words, when you walk into a space with occupancy sensors, the sensor will trigger the lights to come on for a desired amount of time. When the space is vacated, the sensors will "time out" or turn off the lights. In Vacancy mode, a simple way to remember this is manual on / auto off. In other words, when you walk into the space, in vacancy mode the sensor will not automatically trigger the lights to on, you have to manually turn the lights on with a wall switch, then when the space is vacated, the sensor will "time out" or turn off the lights.
I am not very good with apps, and i dont want to worry about configuring and setting up my system, i dont think i can do it.
No problem. Even though our app is free on the ios or google play store, and is very easy to use, we understand that not everyone wants to configure their system this way. We offer the free app for the contractor or user to configure their system, but if you don't want to do that, we also offer for a very small fee, remote startup and configuration, as well as on-site start up and configuration. The price on the on-site will depend based on the size and location of the job, we will quote that if it is requested.
Will your wall switches do more than just turn off and on the lights?
Yes! Our wireless wall switch does not require any additional wiring or junction box, and can be simply laid on the desk like a remote control, or can also be mounted to the wall or glass. This wall switch takes 2 batteries and the life span on the batteries (depending on use) is 5 years. This is a 5 button wall switch and will turn the lights on or off, raise or lower the light level, has the ability to set 3 separate scenes, and has an auto button, when engaged, your system will run solely off the sensors. Our wired wall switch is powered via 120V/277V and must be mounted to a junction box, and be wired to the system. It is a 7 button wall switch and turns the lights on or off, raise or lower the light level, and has the ability to setup and control 4 seperate scenes.
Is your app just a configuration tool or can you use it to control the lights as well?
Our app is not only a configuration tool to start up and configure your lighting system, but is also a user tool where you can use our virtual wall switch on your mobile phone to control the lighting in your space.
Is your system a bluetooth mesh network? and what does that mean?
Yes our system is Bluetooth mesh. Bluetooth mesh uses about 10 times less power than WIFI and is much more dependable. Bluetooth mesh is ideal for lighting systems. They require the relatively low-cost and low-power scalability, reliability, and performance of Bluetooth technology. It enables many device communications and is optimized for creating large-scale device networks
How can i tell how much energy my system is using?
We have a brand new energy monitoring product that is coming soon, and will be able to tell you how much energy your lighting system is using for any given space, and how much that translates to dollars. stay tuned.